ZeroInfra Privacy Policy

1. Introduction

ZeroInfra, operated by ZyreGroup LLC ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Large Language Model (LLM) inference services ("Service").

2. Website Content and Information Accuracy

We strive to provide accurate information on our website, but all content including pricing, performance metrics, service features, and availability information is provided for general informational purposes only and is subject to change without notice. We make no representations or warranties about the accuracy, completeness, or reliability of any website content. Current service information should be verified through the OpenRouter platform.

3. Information We Collect

3.1 Personal Information

Since our services are provided through OpenRouter, we may collect limited information:

• Service Usage Data: Information related to your use of ZeroInfra models through OpenRouter
• Communication Data: Information you provide when contacting our support team directly

Note: Account management, authentication, and billing information are handled by OpenRouter, not directly by ZeroInfra.

3.2 Usage Information

We may collect:

• API Usage Data: Number of requests, response times, error rates, and usage patterns
• Technical Data: IP addresses, device information, browser type, and operating system
• Log Data: Server logs that may include timestamps, request details, and system performance metrics

3.3 Information We DO NOT Collect or Store

We do not collect, store, or retain:

• Chat conversations or dialogue content
• User inputs or prompts submitted to our LLM services
• AI-generated responses or outputs
• Conversation histories or transcripts

4. How We Use Your Information

4.1 Service Provision

We use your information to:

• Provide LLM inference services through the OpenRouter platform
• Process API requests and deliver model responses
• Provide direct customer support when contacted
• Monitor service performance and reliability

4.2 Service Improvement

We may use aggregated, anonymized data to:

• Monitor and analyze usage trends
• Improve our service performance and reliability
• Develop new features and capabilities
• Conduct security monitoring and threat detection

4.3 Legal and Compliance

We may use your information to:

• Comply with legal obligations and regulatory requirements
• Protect our rights, property, or safety and that of our users
• Enforce our Terms and Conditions
• Respond to legal requests and prevent fraud

5. Information Sharing and Disclosure

5.1 OpenRouter Platform

As a provider on the OpenRouter platform, certain usage and performance data may be shared with OpenRouter in accordance with their provider agreements and privacy policies.

5.2 Third-Party Service Providers

We may share limited information with trusted third-party service providers who assist us in:

• Cloud infrastructure and hosting
• Customer support services (when contacted directly)
• Security and monitoring services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

5.3 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal process or government requests
• Protect and defend our rights or property
• Investigate potential violations of our Terms and Conditions
• Protect the safety of our users or the public

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to appropriate confidentiality protections.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure and hosting

6.2 Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Chat data and user inputs are not stored and are permanently deleted after processing.

7. Your Rights and Choices

7.1 Access and Control

Since account management is handled through OpenRouter, most data access and control rights should be exercised through your OpenRouter account. For information specific to ZeroInfra services, you have the right to:

• Request information about data we may have collected related to your service usage
• Request deletion of any information we maintain (subject to legal requirements)
• Contact us directly regarding privacy concerns

7.2 OpenRouter Account Management

For account-related privacy rights including access, correction, and deletion of personal information, billing data, and usage history, please refer to OpenRouter's privacy policy and account management tools.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt-out of the sale of personal information (Note: We do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Union Rights

If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to data portability
• The right to lodge a complaint with a supervisory authority
• The right to withdraw consent where processing is based on consent

12. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

• Maintain user sessions and authentication
• Analyze service usage and performance
• Provide a better user experience

You can control cookie settings through your browser preferences.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Officer
ZeroInfra
c/o ZyreGroup LLC
Florida, United States
Email: [email protected]

Data Protection Officer (for EU inquiries):
Email: [email protected]